Please note that returns will need to be sent to the following address: Tilanusstraat 282, 1091MX, Amsterdam, The Netherlands

To be eligible for a return, the following conditions must be met:

• The item is unworn, unused and in perfect condition
• The original packaging and all components (e.g. dust bag and hangtag) are fully included
• The tag and any protective paper are still attached to the product

Return that do not meet these requirements or not registered within the return period unfortunately cannot be acceppeted

Return Process:

To return your order, please following these steps:

• Register your return: by sending us an email at support@wivatara.com
• Pack with Care: Include all components (e.g. dust bag, hangtag, wrapping paper, silica gel package), use the original or similar box, fill the bag to keep its shape.
• Send it Back: Drop off your package at postnl or DHL point.

You can always contact us for any return question at support@wivatara.com
Please note: If package is unsuitable or parts are missing, this may reduce your refund or, in rare cases, prevent us from accepting the return.

Return Shipping Costs

As part of our commitment to sustainability, return shipping costs are converted by the customer. This help us encourage mindful consumption and reduce unnecessary returns.

The Standard return fee:

• €10 within The Netherlands 
• €10-€15 from Germany
• €20 from other EU countries

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items).

Unfortunately, we cannot accept returns on sale items.

Exchanges
At this time, direct exchanges are unfortunately not possible. If you'd like a diferent model or color, please return the original item and place a new order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wivatara.com.