Shipping and Delivery

We’re committed to delivering your handcrafted pieces safely, quickly, and with care.

All orders are shipped from our studio in Amsterdam, Netherlands, and packed thoughtfully to protect the natural fibres in each bag.

✨ Processing Time

We prepare each order with care.
Processing time: 1–2 business days
(Does not include weekends or holidays.)

You will receive a confirmation email once your order is placed, followed by a tracking link when your package ships.

🌍 Shipping Options & Delivery Times

Netherlands
• Standard Shipping: 1–2 business days
• Free shipping over €180

European Union
• Standard EU Shipping: 3–7 business days
• Tracked delivery only

📡 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to follow your package in real time.

If you haven’t received your tracking email, check your spam folder or contact us at Wivatara@gmail.com or Support@wivatara.com.

🏡 Wrong Address / Failed Delivery

Please double-check your shipping address before completing your order.

If a package is returned to us due to an incorrect address or failed delivery, we can reship it — but additional shipping costs may apply.

💛 Missing or Damaged Orders

If your package arrives damaged, or if your order seems lost in transit, please contact us immediately:

📧 Wivatara@gmail.com or Support@wivatara.com

We will assist you as quickly as possible.